The past few years have been some of the most trying times for restaurant operators. With the onslaught of increased regulation, higher wages, a tight labor market, and a record-high turnover rate, labor has quickly come into focus as the #1 problem for operators to solve in 2019.
The past 5 years have been a war for the restaurant industry to gain market share and repeat customers, which has been a boon for delivery and loyalty programs, but as we have seen with record store closings, great marketing just kills a bad operation faster. Now, restaurants are facing a new kind of war: a war to attract and retain talent. This report will walk you through the composition of labor cost dilemma, what to analyze in your operation, and propose solutions for these issues.
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